1. TERMS & CONDITIONS (Ireland/EU)

Last updated: 09/12/2025

1. Who We Are

Alura Local (“we”, “us”, “our”) is a digital-first sole trader business based in Ireland, providing self-paced online training, educational materials, and downloadable digital products.

Email: hello@aluralocal.com
Location: Ireland (operating online)

These Terms govern your use of our website and the purchase of our digital products. By accessing or purchasing from this website, you agree to these Terms.

2. Nature of Our Services

Our offerings consist of educational, non-clinical workplace wellbeing and professional development training.
They do not provide medical, psychological, counselling, or therapeutic advice and should not be used as a substitute for professional healthcare or crisis support.

3. Use of the Website & Intellectual Property

All content on this website—including videos, text, graphics, PDFs, templates, and downloadable resources—is protected by copyright.

You may not copy, share, resell, upload, or redistribute any materials without written permission.

You must be at least 18 years old to purchase or use our digital products.

4. Purchasing & Access

Purchases are processed through Squarespace’s secure checkout using Squarespace Payments/Stripe.

Digital products are delivered through:

  • access to a protected page on our website

  • a confirmation email

  • downloadable links for PDFs or tools

Access is granted for the lifetime of the product, meaning for as long as the product remains available on our website.
If we discontinue a product, we will provide 30 days’ notice where reasonably possible.

No certificates are currently issued.

5. Pricing, Discounts & Taxes

Prices are listed in euro (€).
We may offer promotional pricing or discount codes periodically.
Price changes do not affect previously completed purchases.

6. Digital Content Withdrawal Waiver (Required by EU Law)

Upon purchasing a digital product:

  • you receive immediate access, and

  • you waive your 14-day right of withdrawal under the EU Consumer Rights Directive for digital content.

At checkout, you will be asked to confirm:

“By purchasing, I give my express consent for immediate access and acknowledge that I lose my 14-day right of withdrawal under EU consumer law once access is provided.”

Without this consent, instant access cannot be provided.

7. Refunds & Cancellations

Digital Products (Courses, PDFs, Tools)

Because access is delivered instantly, all sales are final, and no refunds are offered after access or download has been provided.

We may, at our discretion, offer a refund in cases such as:

  • accidental duplicate purchases

  • verified technical issues that prevent access

Custom Services:

If custom design or consulting services are offered:

  • A 50% non-refundable deposit will apply.

  • A 24-hour cooling-off period will apply before work begins.

  • Once work has commenced, the deposit is non-refundable.

  • If we cannot complete the work, a full or partial refund may be issued.

8. User Responsibilities

You acknowledge that:

  • wellbeing exercises (e.g., breathwork, grounding, reflection prompts) are optional

  • participation is at your discretion

  • you should stop immediately if discomfort arises

  • these trainings are not suitable for crisis situations

If you have physical or mental health concerns, consult a healthcare professional before engaging with the exercises.

9. Professional Boundaries

We do not provide:

  • therapy or counselling

  • medical or psychological advice

  • diagnosis or treatment

No specific outcomes or results are guaranteed.

10. Limitation of Liability

To the fullest extent permitted by Irish law:

  • we are not liable for indirect, incidental, or consequential damages

  • we do not guarantee that the training or product will meet personal expectations or yield specific outcomes

Your statutory rights as an Irish/EU consumer remain unaffected.

11. Governing Law

These Terms are governed by the laws of Ireland and applicable EU consumer laws.

12. Contact Information

For inquiries, please contact: hello@aluralocal.com

2. PRIVACY POLICY (GDPR-Compliant)

1. Who We Are

Alura Local (“we”, “us”, “our”) acts as the data controller of your personal data under GDPR.

Email: hello@aluralocal.com
Location: Ireland

2. What Personal Data We Collect

Information you provide directly:

  • name

  • email address

  • billing details (handled securely by Squarespace/Stripe)

  • messages sent via email or WhatsApp

Automatically collected data:

  • website analytics (Squarespace Analytics)

  • device type, IP address, browser information

  • cookies (as used by Squarespace)

Marketing data (optional):

  • email marketing preferences (opt-in only)

We do not collect health information or other special category data.

3. How We Use Your Data

We use personal data to:

  • process and deliver purchases

  • provide access to digital products

  • send transactional emails

  • respond to customer support requests

  • maintain website functionality and security

  • send marketing emails only with your explicit consent

We do not use automated decision-making that produces legal or significant effects.

4. Legal Bases Under GDPR

We process personal data based on:

  • Contract – to provide purchased products

  • Consent – for email marketing

  • Legitimate interest – website security, fraud prevention

  • Legal obligation – bookkeeping, revenue compliance

5. Sharing Your Data

We share personal data only with essential service providers:

  • Squarespace (website + checkout)

  • Stripe / Squarespace Payments (payment processor)

  • Google Workspace (email services)

  • WhatsApp (if you contact us through WhatsApp)

These providers may transfer data outside the EU using legally approved mechanisms such as Standard Contractual Clauses (SCCs).

We do not sell, rent, or trade your personal data.

6. Cookies

Our website uses Squarespace cookies for:

  • analytics

  • performance

  • basic website functionality

You can manage or disable cookies through your browser settings.

7. Data Retention

We retain:

  • purchase records for 6 years (legal requirement)

  • emails and messages only as long as needed to provide support

  • analytics data according to Squarespace’s retention policies

8. Your Rights

Under GDPR, you have the right to:

  • access your data

  • request correction

  • request deletion

  • restrict processing

  • object to processing

  • request data portability

To exercise any of these rights, email hello@aluralocal.com.

You also have the right to lodge a complaint with the Data Protection Commission (DPC Ireland).

9. Children

This website is not intended for individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page.

11. Contact

For privacy inquiries: hello@aluralocal.com

3. REFUND & CANCELLATION POLICY

1. Digital Products

Our courses, PDFs, and digital tools are delivered immediately upon purchase.
Under EU consumer law for digital content, once you access or download the product, you lose the 14-day right of withdrawal.

Accordingly, all sales are final once access is granted.

2. Mandatory Consent at Checkout

Before completing your purchase, you will be required to confirm:

“By purchasing, I give my express consent for immediate access and acknowledge that I lose my 14-day right of withdrawal under EU consumer law once access is provided..”

Without this consent, we cannot provide immediate access.

3. Goodwill Exceptions

We may, at our discretion, offer refunds in cases such as:

  • accidental duplicate purchases

  • verified technical issues that prevent access

Refund requests must be made within 7 days of purchase.

4. Custom Services (If Offered Later)

If we provide custom design or consulting services:

  • a 50% non-refundable deposit will be required

  • a 24-hour cooling-off period applies before work commences

  • once work has started, the deposit is non-refundable

  • if we are unable to complete the work, a full or partial refund may be provided

This section does not apply to self-paced courses or digital downloads.

5. Contact for Refund Queries

hello@aluralocal.com

4. EDUCATIONAL / MEDICAL / PROFESSIONAL DISCLAIMER

1. Educational Purpose Only

All content provided by Alura Local is intended for educational, professional development, and wellbeing learning purposes only.

It is not intended to be:

  • medical advice

  • psychological advice

  • therapy or counselling

  • a substitute for professional healthcare

2. No Clinical Relationship

Purchasing or viewing our materials does not establish:

  • a therapeutic relationship

  • a coaching relationship

  • a client–practitioner relationship

3. Safety & Wellbeing Practices

Some courses may include optional exercises such as:

  • breathwork

  • grounding

  • somatic awareness

  • reflective prompts

  • stress-regulation practices

Participation is voluntary.
You should discontinue immediately if you experience discomfort.

These exercises may not be suitable for individuals with certain health conditions unless approved by a healthcare provider (e.g., respiratory issues, cardiovascular concerns, trauma-related sensitivities).

4. Responsibility of the User

You agree to:

  • use your own judgement

  • practise within your abilities

  • consult a GP or mental health professional if you have concerns or are in distress

If you are experiencing a crisis, contact emergency services or appropriate crisis support immediately.

5. No Guarantees

We do not guarantee specific outcomes, results, or performance improvements.